Frequently Asked Questions
Everything you need to know about your Kali Uchis order.
How long will it take for my order to ship?
Standard processing takes 3-5 business days. Once shipped, domestic orders typically arrive within 5-7 business days, while international shipping may take 2-3 weeks depending on customs.
What is your return policy on limited edition merchandise?
We accept returns on unworn and unwashed items within 30 days of delivery. Please note that certain limited edition drops or signed items may be marked as final sale.
How do I know which size to order?
A detailed size guide is available on each product page. Our apparel generally follows standard unisex sizing unless specified as 'cropped' or 'oversized' in the description.
Do you ship internationally?
Yes, we ship to most countries worldwide. International customers are responsible for any customs duties, taxes, or import fees imposed by their local government.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we begin processing orders immediately. You may request a cancellation within 1 hour of purchase by contacting our support team with your order number.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.